1. GENERAL STATEMENTS a. The internet shop MASTERCUTLERY.PL is operated by SOLID-DATA Sp. z o.o., Stefana Batorego 18/10, Warszawa 02-591, Poland, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, 12th Commercial Department of the National Court Register under KRS: 0001079779, NIP(VAT Identification Number): PL7011182847, REGON: 527404873
b. Customers in terms of these general terms and conditions are consumers, entrepreneurs as well as other legal or natural persons.
The contractual language for business relations with foreign customers is English.
The following Regulations state the rules and terms of contracts of sale between the seller and customers using means of long-distance communication and the rules and terms for customers to use the services of the online store available at https://en.mastercutlery.pl. c. Contact with us is possible via e-mail: or phone: +48 603-755-634 2. ORDERS a. By placing an order in the online shop customer declares the acceptance to this Terms and Conditions. b. Information given in the registration form should be real and valid, including providing the store with customer address, telephone number, e-mail address. In case order is not confirmed or contact with customer is impossible order will not be processed. c. Placing a specific Product on the Online Store website along with its price does not constitute an offer to sell it, but only an invitation for Buyers to submit offers. d. The order is placed by the Buyer in electronic form after completing the form and clicking the "Place order with obligation to pay" button and constitutes an offer to conclude a sales contract for the Products placed on the Online Store website for the price specified there. An offer submitted in electronic form is binding on the Buyer if the Seller immediately confirms its receipt. The Seller provides the Buyer with the opportunity to correct any errors in the order, change it or cancel it until the conclusion of the sales contract is confirmed. e. The Seller confirms receipt of the order by automatically generating an e-mail message which he sends to the Buyer. The message contains the proposed content of the sales contract, in particular: order number and date, details of the purchased Products, price and method of payment, details of the parties to the contract, place and method of delivery. f. If the proposed content of the sales contract is not consistent with the order placed by the Buyer, the Buyer should notify the Seller without undue delay by contacting the Seller by phone or sending an e-mail, indicating any discrepancies. The Seller will, without undue delay, send the Buyer the corrected content of the proposed contract. g. The Seller confirms acceptance of the order by sending the Buyer another e-mail confirming the conclusion of the contract. Upon receipt of this message by the Buyer, a sales contract is concluded, subject to point h. Sales contracts are concluded in english. i. The content of sales contracts is each time recorded, secured - by making a backup copy - and stored for 5 years in an electronic version in the Seller's IT system and in a paper version. The content of the sales contract is made available to the Buyer in an e-mail in which the Seller confirms receipt of the order, and in the proof of purchase sent to the Buyer. 3. PRICES, PAYMENT AND DELIVERY a. All the prices on the website are presented in Euro and are gross prices(include VAT). Prices do not include costs of shipment. For customers outside European Union additional customs fees and taxes are possible. b. Delivery cost in each case are indicated in the ordering process. c. Methods and terms of payment are available in Appendix 1 which is an integral part of this Terms and Conditions. d. Delivery types and prices are also available in Appendix 1. e.The buyer should pay due attention to the condition of the shipment upon receipt, in particular whether the shipment has been damaged or destroyed. f. In the event of damage or destruction of the shipment during transport, a damage report should be prepared with the courier, including the date and time of delivery, the names and surnames of the persons checking the contents of the shipment, its contents and the condition in which it arrived. This protocol should be sent, without undue delay, to the Seller's address. You can also report damage to your shipment using the form on the carrier's website, if the carrier provides such an option, in which case the report must be made without undue delay, within the deadline specified on the carrier's website. 4. RIGHT OF WITHDRAWAL FROM THE CONTRACT OF SALE a. The consumer is entitled on a right of withdrawal within 14 days after receiption of the goods. b. Before the expiry of the withdrawal period, the consumer shall inform the seller of his decision to withdraw from the sales contract. For this purpose, the consumer may either use the model withdrawal form or make any other unequivocal statement setting out his decision to withdraw from the sales contract. c. You are required to return the goods promptly(with all equipment, original packaging and proof of purchase), in any case no later than fourteen days from the day on which you informed us about the cancellation of this contract. d. If customer cancel this contract, we are required to promptly refund all payments that we have received from customer, including delivery costs, (with the exception of additional costs that occur if customer chose another form of delivery other than the most reasonably priced standard delivery that we offer) at the latest within fourteen days from the day the notice of customer cancellation of the contract is received by seller. For this refund we will use the same method of payment that customer utilized for the original transaction, unless something else was expressly agreed upon with customer. We can refuse the refund until we have received the goods back or until customer has provided proof that he returned the goods, depending on whichever is the earlier point in time. e. Exclusion from the Right of Revocation. The following goods are excluded from exchange and return: » items, which are custom made according individual demands of the consumer » audio or video recordings and software in a sealed package if the seal was broken » sealed goods which can not be returned due to hygienic or health protection reasons if the seal was broken » easily perished goods, or goods with a short best-before-date f. Customer has to bear the costs and the risk of return goods. g. For oversized or heavy packages costs of shipment can be higher than standard post costs. h. Returns should be sent to the following address: Solid-Data sp. z o.o., 1 Maja 46, 05-200 Wołomin, Poland. 5. WARRNTY FOR DEFECTS AND LIABILITY a. The statutory warranty conditions shall apply. b. The seller takes responsibility for goods not being in conformity with contract of sale. c.The warranty period for the consumer after delivery of new products is 24 month and covers material or production defects. d.The warranty does not cover damage caused by normal wear and tear, misuse or negligence. e.If the delivered products have obvious material or production defects, which may include transport damage, please complain to us of such defects immediately. At transport damage the damage shall be reported to the carrier as well. On obvious damages they shall be included in a protocoll of damage. f. In case delivered goods are not in conformity with the contract of sale a customer can make a complaint in writing. Complaint should be made within two months counting from the day the customer noticed the inconformity up to two years after the product has been delivered. g. The seller has 14 days to respond to complaint starting from day of receiving the goods from the customer. The seller is obliged to keep the customer informed on the actions taken. h. Having a complaint admitted, the customer can replace the faulty goods or have the payment returned. The return is fulfilled within 14 days after the complaint is approved. 6. PERSONAL DATA PROCESSING Detailed rules for the processing of personal data of buyers are defined in the “Privacy Policy“ - Appendix 2 to these Regulations, which forms an integral part thereof. 7. RISKS ARISING FROM THE USE OF THE E-SERVICE VIA THE INTERNET a. In terms of services provided electronically by Online Store, these Terms and Conditions constitute the rules provide electronic services within the meaning of Art. 8 paragraph. 1 of the Act of 18 July 2002. Of electronic services. b. Online Shop provides these Terms and Conditions for free to recipients before entering into a contract of electronic services, also in a way that allows you to grab, read and preserve the Terms and Conditions for using information and communication system, which is used by the recipient. In particular, the recipient can download without any limitations these Terms and Conditions from the website of the Shop as a file in HTML format, save on storage media and print it on any number of copies. c. Types and scope of services provided electronically by Online Store are as follows: » conclusion of sales contracts on-line - in the range of products sold by Online Store, » the ability to track order status, » the ability to add opinions and comments, » newsletter - subscribe to a list of recipients is voluntary. d. Terms of services by electronic means, in particular, the technical requirements necessary to support the system used by the Online Store are as follows: » connection to the Internet, » Web browser that will display on your computer screen hypertext (HTML) » e-mail client. e. It is prohibited to take illegal activities using Online Shop system. f. Due to the public nature of the Internet, which is used to provide services, the use of these electronic services may be associated with risks. Current information about the specific risks associated with the use of electronically supplied services is presented in Appendix 3 to these Regulations, which forms an integral part thereof. g. Besides the information that Buyer gives in filling out order, subscribing to newsletter or other services, the webpage also uses cookies.
Cookies are digital files with information, which the webpage leave on your harddrive. This cookie does not identify the specific user but the equipment used by the user, such as computer, smartphone etc. A cookie is not a program and contains no viruses. Cookies are applied to help you use the website, such as when you use your shopping cart. This website uses cookies that usually disappear, when you close down your browser(session cookies). You can disable the use of cookies in your browser, however, this will make it impossible to place an order and severely diminish your use of our website. More information on Cookies is available in Appendix 4 to these Terms and Conditions. 8. ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR CONSUMER DISPUTES a. A Buyer, who is a consumer, has the right to an Alternative Dispute Resolution (ADR), e.g. has the right to out of court settlement arising from the agreement conluded with the Seller. A Buyer is entitled to address proposals for an Alternative Dispute Resolution to the Seller email address. b. Buyer may also refer the dispute to be resolved by the alternative dispute resolution body via the Online Dispute Resolution Forum at the address http://ec.europa.eu/odr. Please use our e-mail address in connection with the proceedings. c. The use of non-judicial means of dealing with complaints and redressing claims is voluntary and may take place when both parties agree to it. 9. FINAL PROVISIONS a. The current Terms and Conditions are available on the website of the online shop. b. Terms and agreements of sale are subject to Polish law. c. In the case of amendments to the Regulations, orders placed before changes are based on the provisions of the Rules in force at the date of the order. d. All Goods offered in the MASTERCUTLERY.PL Store are brand new, free from physical and legal defects, unless the product description clearly states that the product is used or defective.
e.This information is intended solely for informational purposes; the original Polish text is legally binding.